NEX Partnership Terms & Conditions

Definitions

• NEX Network means PT Nex Solusi Teknologi, a licensed telecommunications service provider offering internet access services.
• NEX Partnership means the cooperation program between NEX Network and Partners to market and deliver NEX Network internet access services.
• Partner means an individual or business entity that has signed a PKS with NEX Network under the Franchise or Subnet scheme.
• Franchise means the scheme in which the Partner operates as an Integrated Service Office and NEX Partnership Branch Office using the NEX Network brand, plans, and systems.
• Subnet means the scheme in which a Partner with its own distribution network receives bandwidth from NEX Network and manages its network and customers under the PKS.
• PKS means the written cooperation agreement between NEX Network and the Partner, including its appendices and addenda.
• Customer means an end user of internet access services registered through the Partner or NEX Network.
• POP (Point of Presence) means the Partner’s network point that receives bandwidth from NEX Network.

Legal Basis & Compliance

NEX Partnership operates in compliance with applicable laws and regulations, including:

• Law No. 36 of 1999 on Telecommunications, as amended by Law No. 6 of 2023 (Job Creation);
• Government Regulation No. 46 of 2021 on Post, Telecommunications, and Broadcasting;
• Minister of Communication and Informatics Regulation No. 5 of 2021 on Telecommunications Operations, including provisions on the resale of telecommunications services;
• risk-based business licensing through the Online Single Submission (OSS) system;
• Law No. 27 of 2022 on Personal Data Protection; and
• their implementing regulations and amendments, including the latest provisions of the Ministry of Communication and Digital Affairs (Komdigi).

If regulations change, these terms and the PKS will be adjusted, and both parties must comply with the regulations in force.

Scope & Schemes

Franchise

The Partner opens an Integrated Service Office in its area to market, install, and serve Customers under the NEX Network brand and service plans. NEX Network provides bandwidth, a billing system, a customer app, training, and marketing support under the PKS.

Subnet

A Partner with an existing distribution network receives dedicated bandwidth from NEX Network via fiber optic, Metro-E, VPN, microwave, or other media as needed, and manages its distribution network and Customers under the PKS.

Territory

The Partner’s service area is set in the PKS based on the survey. Unless otherwise agreed in the PKS, territories are not exclusive, and the Partner must coordinate with NEX Network when serving areas near other Partners.

Partner Requirements

• An Indonesian citizen or a business entity domiciled in Indonesia;
• submits an ID card and tax ID (NPWP); business entities also submit the deed of establishment and amendments, business ID number (NIB), and the ID cards of directors or managers;
• not currently involved in legal proceedings related to the intended business;
• has a location for the Service Office or POP that is reachable by the NEX Network network;
• passes NEX Network’s technical and business feasibility survey; and
• agrees to work exclusively with NEX Network for the internet access services being resold.

Registration, Survey & Agreement

1. Prospective Partners register through the NEX Partnership form or the NEX Network sales team. Registration does not bind either party.
2. NEX Network conducts a consultation and surveys the location, customer potential, and bandwidth delivery route.
3. The partnership takes effect once both parties sign the PKS and administrative requirements are met. The term and renewal of the PKS are governed by the PKS.
4. Renewal of the PKS is discussed no later than 1 (one) month before it expires.
5. Any change to the cooperation terms is set out in an addendum signed by both parties.

Licensing & Business Legality

• NEX Network holds licenses as an Internet Service Provider (KBLI 61921, License No. 02200056524710017) and for Wired Telecommunications Activities (KBLI 61100, License No. 02200056524710016), and is responsible for the internet access service delivered to the Partner.
• The Partner must hold the business license appropriate to its activities through OSS, including for the resale of telecommunications services (KBLI 61994) where required. NEX Network guides the Partner through the process.
• The Partner must obtain other permits required in its area, such as environmental permits or consent from landowners and managers of poles, towers, or buildings.
• Use of radio frequencies must follow applicable rules, including the 2.4 GHz and 5.8 GHz bands for equipment that does not require a radio station license, and frequency usage fees where required.
• NEX Network may report the partnership and Partner data to the competent authorities as required by regulation.

Brand, Identity & Marketing

• Services are marketed under the NEX Network brand or another identity approved in the PKS, in line with the rules on resale of telecommunications services.
• Franchise Partners use the name “NEX Partnership Service Office” together with official NEX Network logos and promotional materials.
• All promotional materials created by the Partner must be approved by NEX Network and must not contain misleading claims, including about speed, price, or coverage.
• NEX Network may support digital promotion for Partners who follow NEX Network standard plans and pricing.

NEX Network’s Rights & Obligations

Obligations

• provide bandwidth and internet connectivity according to the capacity agreed in the PKS;
• provide billing, monitoring, and customer app systems according to the scheme;
• provide technical support through the NOC, tickets, coordination groups, or email;
• provide technical and sales training to the Partner;
• communicate network outages and maintenance transparently; and
• keep Partner and Customer data confidential.

Rights

• receive payment under the PKS;
• verify Partner and Customer data, including contacting Customers for validation and quality control;
• inspect POPs and equipment related to NEX Network services; and
• issue warnings, suspend service, or terminate the PKS if the Partner breaches these terms.

Partner’s Rights & Obligations

Obligations

• run the business honestly and transparently and show NEX Network’s identity in sales activities;
• register all Customers and service changes in the NEX Network system;
• maintain service quality on its distribution network and handle first-level Customer complaints;
• notify NEX Network of planned changes in bandwidth use and IP address management;
• protect NEX Network’s reputation and maintain good relations with other Partners and providers;
• meet payment and tax obligations on time; and
• attend evaluation or coordination meetings when requested by NEX Network.

Rights

• receive services and support under the PKS;
• receive income or revenue share under the PKS;
• receive training, marketing materials, and access to Partner systems; and
• submit feedback and complaints to NEX Network through official channels.

Service & Technical Responsibility

• NEX Network is responsible for the internet link, Metro-E (if provided by NEX Network), and DNS services up to the NEX Network router at the Partner’s POP.
• The Partner is responsible for the distribution network from the POP to Customer equipment, including any VPN or closed network it arranges itself.
• Outages are reported through official channels (NOC, tickets, coordination groups, or email), not through social media or unrelated parties.
• Service levels (SLA) and outage handling times for Partners are set out in the PKS.

Customers & Personal Data

• Every Customer must be registered and validated in the NEX Network system. NEX Network is not responsible for Customers who are not registered.
• Customer ownership during and after the PKS is governed by the PKS.
• Both parties must process Customer personal data in accordance with Law No. 27 of 2022 on Personal Data Protection and the NEX Network Privacy Policy, only for service purposes, and keep it secure.
• The Partner must promptly report any leak or misuse of Customer data to NEX Network.
• Customers are entitled to accurate service information, a complaint channel, and fair treatment under consumer protection rules.

Fees, Billing & Taxes

• Registration fees, bandwidth pricing, retail pricing, commissions, and revenue sharing are not published on this page. They are provided in an official quotation and set in the PKS. For pricing, please contact the NEX Network sales team.
• Customer invoices are issued through the NEX Network billing system according to the scheme and the PKS.
• Customers may only be charged according to official invoices; the Partner may not collect additional fees outside the agreed terms.
• Taxes and other telecommunications obligations, such as VAT, telecommunications operating fees (BHP), and the Universal Service Obligation (USO) contribution, are calculated according to applicable regulations and the PKS.
• Late payment may incur penalties, service suspension, or other sanctions under the PKS.

Equipment & Assets

• Telecommunications equipment used must meet Indonesia’s applicable equipment certification requirements.
• Ownership of equipment and supporting assets, including equipment provided by NEX Network at the Partner’s location, is governed by the PKS.
• The Partner must look after NEX Network equipment at its location and return it when the PKS ends.

Prohibited Acts

The Partner must not:

• resell bandwidth to RT/RW Nets, sub-resellers, agents, or other operators not registered with NEX Network;
• work with another internet access provider for the services being resold while the PKS is in force;
• offer other services requiring a separate license, such as IPTV or telephony, without a valid license;
• falsify or manipulate Customer data, invoices, or data in NEX Network systems;
• transfer its Partner rights to another party without NEX Network’s written consent;
• use frequencies or equipment that do not comply with regulations; or
• engage in unfair competition or spread information that harms NEX Network’s reputation.

Sanctions & Termination

1. Breaches are subject to written warnings in stages. A third warning within the warning period may lead to termination of the PKS.
2. Serious breaches, such as misuse of Customer funds, data falsification, or violations of law, may lead directly to service suspension and termination of the PKS.
3. Termination of the PKS does not remove outstanding obligations, including payments and the return of assets.
4. Early termination by either party, including any compensation, is governed by the PKS.

Force Majeure

Neither party is liable for delays or failures caused by circumstances beyond its control, such as natural disasters, fire, civil unrest, third-party infrastructure failures, or government policy. The affected party must notify the other party as soon as possible and work to restore service.

Confidentiality & Intellectual Property

• Both parties must keep confidential the business, technical, and commercial information obtained during the partnership, including the contents of the PKS.
• NEX Network brands, logos, and materials may only be used by the Partner while the PKS is in force and in line with NEX Network guidelines.

Dispute Resolution

Disputes are resolved amicably through deliberation within 30 (thirty) days. If no agreement is reached, the dispute is settled at the competent district court in the domicile of PT Nex Solusi Teknologi, unless the PKS provides otherwise. These terms are governed by the laws of the Republic of Indonesia.

Changes & Contact

NEX Network may update these general terms to reflect changes in services or regulations. The latest version is always available on this page. For questions, pricing, or registration, contact the NEX Network sales team via WhatsApp, phone +62 21-82636544, or email marketing@nex.co.id.